Get in Touch With Us
Got a question about how we compare offshore sportsbooks, spotted something that needs updating, or want to flag a problem with a payout time we've quoted? This page explains how to reach ZA Betting and what happens once you do.
How to Reach the Team
Email is the best way to contact us. Write to [email protected] and we'll route your message to whoever handles that part of the site. Including a bit of context — which page you're writing about, which operator, or what you're trying to find — means we can reply faster and to the point.
We aim to respond within a couple of working days. This isn't an operator support line, so we can't process deposits, withdrawals, FICA documents or account issues on anyone's behalf — those go directly to the sportsbook in question through their own support channels.
What We Can Help With
- Corrections — If a bonus figure, wagering term, minimum odds requirement or licence detail on our site looks out of date or wrong, tell us. We rely on readers as well as our own checks to keep listings accurate, particularly on things like licence numbers, minimum deposits and payout speeds that operators change without much notice.
- General questions about how we compare sportsbooks — If our approach to ranking, our licensing categories, or a term like sports contribution rate or wagering window isn't clear, ask and we'll explain it plainly.
- Content suggestions — If there's a market, bet type or payment method you think we should cover in more depth, let us know.
- Partnership or editorial enquiries — If you represent a licensed operator or a relevant organisation and want to discuss working with us, introduce yourself and outline what you have in mind. Any commercial relationship never affects how an operator is ranked.
- Responsible gambling concerns — If betting is becoming a problem for you or someone close to you, please say so in your message. We'll point you to appropriate support, but for immediate help contact the National Responsible Gambling Programme on 0800 006 008, free and available 24/7.
What We Can't Do
We're an independent comparison site, not a bookmaker, a regulator, or a payments processor. We can't:
- Access or amend anyone's betting account, balance or FICA verification status
- Approve, expedite or reverse a withdrawal
- Issue refunds, free bets or bonus credit on behalf of an operator
- Confirm an operator's licence status on your behalf — you can check any provincial licence number yourself against the relevant provincial gambling board, or the National Gambling Board's verified-operators portal once it's live
For anything involving your own account, deposits, withdrawals or self-exclusion, go directly to the operator's own support team.
After You've Sent a Message
A real person reads every email that comes in — there's no auto-reply standing in for a proper answer. If your query needs looking into, such as a claim about a licence or a payout time, we'll check it against our own research before replying rather than just taking either side's word for it.
If you're weighing up offshore-licensed operators against provincially licensed ones and want the fuller picture on licensing, market range and payout speed before you get in touch, our comparison pages cover that in detail, including our roundup of non-GamStop-style offshore options for readers looking beyond South Africa's own market.
A Word on Accuracy
Bonus terms, minimum odds requirements and withdrawal timelines change regularly across operators, and we'd rather correct an error than leave it standing. If something we've published doesn't match what you experienced with an operator, tell us the details and we'll look into it. Betting carries real financial risk regardless of any bonus on offer, so please only bet with money you can afford to lose, and use deposit limits or self-exclusion tools where you need them. Remember: this service is for adults aged 18 and over only.